Coronavirus COVID-19 has created a lot of uncertainty throughout the world, but we want to assure all of our customers that we’re doing everything possible to ensure you continue to receive the excellent service for which Mercury is known. Wait times might be a little longer than normal, but be assured that we will be here when you need us.

File a claim

You can report a claim 24/7. Just call our claims hotline at (800) 503-3724.

Give us a call

Do you have questions? We have answers. Give us a call at (800) 503-3724. We also understand this situation impacts everyone differently, and we recognize it can put a financial strain on some of our customers. Mercury is here to help, so if you are facing financial difficulties as a result of the Coronavirus outbreak, please give us a call to discuss how we might be of assistance.

We’re here to help! If you have been financially impacted by the coronavirus (COVID-19), The Main Street America Group is accepting 60-day payment extension requests until April 30, 2020. This means, if requested and approved, premium payments currently due will be suspended for up to 60 days.

Important Note: This deferment does not represent a period of free coverage. The payment and billing cycle will begin again at the end of the deferment period.

Insureds are required to pay the full amount due on their policies by the end of the policy term.  State mandates will take precedent and Main Street America will comply with those in lieu of this exception policy. 

To request a payment and billing suspension, please contact us at 1-866-803-7485

All of us at Liberty Mutual Insurance are here for you. Your safety and well-being are our primary concern. To support you during this difficult time, effective March 23, 2020, we introduced a nationwide 60-day billing leniency policy for our small commercial customers. Therefore, from March 23 through May 22, 2020, we will not cancel policies for nonpayment.

What you need to know

  • During the 60-day timeframe billing will continue, but policies will not go into a nonpayment status.
  • We will not apply late fees.
  • We will waive all return fees for insufficient funds.

No action is needed on your part. This has automatically gone into effect starting March 23, 2020.

If your household was directly affected by the novel coronavirus (COVID-19) and you are unable to pay your bill, we may be able to assist you. Foremost is extending a grace period for late payments until at least May 1, 2020. If your payment is late during this time, we will send you a reminder bill with an extended due date (rather than a cancellation notice for non-payment). This process will happen automatically; there is no need for you to call us to request an extension.

All other billing remains unchanged, with bills going out with their regular due dates. Foremost will continue to monitor this situation and will update you as we make any additional changes to help you maintain your insurance coverage.

If you have any billing questions, please call Foremost at 1-800-532-4221.

As a protection company, Encompass is working to keep our customers and communities safe and healthy as we change our routines to slow the spread of COVID-19. We are committed to making sure you have the support you need during these challenging times.

  • Log in to MyEncompass to access your policies.
  • Your Encompass agent and the office staff are available by phone or email during business hours; however, some agencies may close temporarily as they adhere to local, state and federal guidelines.

Looking For Payment Relief?

  • Customers facing financial challenges can now request a special payment plan that allows auto and property insurance premium payment to be delayed without penalty. Please contact 1-800-262-9262 for more information. With social distancing, there may be fewer team members available to answer calls and hold times may be longer than normal.

Other Important Information:

  • Encompass will automatically cover customers who use their personal vehicles to deliver food, medicine and other goods for a commercial purpose during their COVID-19 state of emergency period. Standard personal auto policies typically exclude such coverage. This additional protection will be added to policies in all states and will be in effect while a COVID-19 emergency order is in place in your state. No action is required on your part.

We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, we’re committed to making sure that you have the protection and support you need.

Your safety is always our top priority, and we’re here to help:

  • You can easily manage your policy online or our phone lines are open at 1-866-274-8765 – just know that call wait times may be longer than usual.
  • If you’re experiencing financial difficulties due to coronavirus and need assistance, please get in touch.

This is a situation that none of us have been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us.

We wish you and your loved ones well, and we thank you for being a Progressive customer.

A Message from Tyler Asher

Taking care of our customers, employees and agents is a top priority for Safeco. We recognize the uncertainty and financial challenges many of our joint customers are facing as the nation bands together to slow the spread of the coronavirus. To help Safeco customers, we have taken the following actions:

Personal Auto Customer Relief Refund

Fewer drivers are on the road, which means fewer accidents. With this in mind, we are announcing our Personal Auto Customer Relief Refund, which will return approximately $250 million to our Liberty Mutual personal lines and Safeco auto customers. Here’s how it works:

  • Personal auto insurance customers will receive a 15% refund of two months of their annual auto premium as of April 7, 2020, pending regulatory approval.
  • The refunds will begin in April and will be issued either by check or in the manner the customer made their most recent payment.
  • The payments will happen automatically. Customers do not need to call Safeco to receive the refund.

Safeco agent commissions WILL NOT be affected by this 15% customer refund.

Payment Flexibility Options

  • Late fee charges have been automatically stopped and cancellations due to non-payment have been temporarily paused for personal auto and home customers from March 23 through at least May 22, 2020.
  • We continue to work with individual customers to extend payment dates if needed and provide personalized support.

Delivery Coverage Expansion For Auto Policies

  • All personal auto policies have been expanded to cover customers who use their personal vehicles to deliver food and medicine.  Standard Safeco personal auto policies typically exclude such coverage.
  • This additional protection is in effect for all personal auto policies in all states for losses occurring from March 16 to May 22, 2020, and reported by July 1, 2020.

For more information on all of the information above, customers can visit www.Safeco.com/Covid-19.

The well-being and support of our customers, agents and employees remains our primary concern during this critical time. I really appreciate the work you are doing to support our shared customers, and I thank you for your continued partnership.

 

To view this from the original email, go here

I’m pretty confident that if you asked anyone who has ever owned a rental property you would get an overwhelming response that it’s not as lucrative or easy as they thought it would be. In fact, owning a rental property can be a major pain, and end up costing you a ton of money!

I certainly don’t mean to be a “Debbie Downer”, and I know that if it’s done right it can be lucrative, but from an insurance agent’s perspective, I don’t see a lot of people doing it right.

So you’re probably thinking, “Well Chris, you are an insurance agent. What do you know about real estate or rental properties? Why should I take advice from you?”

I’m not a real estate agent, and I don’t own a rental property. However, several of my friends/family/clients/co-workers own rentals, and because I insure a bunch of their properties, I’ve had a first hand account of the process, and I’ve learned what to do, and what not to do.

Continue reading →

I was recently asked this question by one of our Oklahoma Insurance Group clients, and thought I would share the answer here for our readers.

There are a lot of things that go into homeowners and auto insurance rates, one of them being credit. I’ve heard a lot of complaints from people who don’t like the fact that insurance companies use credit in their underwriting.

Some people have absolutely no idea that it’s used in the rate at all.

At the end of the day, there’s not much we can do about it though. Insurance companies have been using credit in their rates for decades, and that’s not likely to change.

By the way, insurance companies don’t pull your credit like a mortgage company or credit card company does. There is no negative impact on your credit as a result of an insurance company looking at it.

When I say “pull” what I mean is that the insurance company is doing what’s called a soft inquiry, which is not the same thing as having your credit pulled (hard inquiry).

When does credit play a role in insurance rates?
It’s important to understand that insurance companies don’t continuously check or monitor your credit. Usually, they only check it when you first get a quote and/or sign up with them in the very beginning.

This means that if your credit score increases (or decreases) your insurance company does not automatically know about it.

So, to my customers question of whether or not his increased credit score will lower his rates, the answer is not automatically.

What has to be done on our side as the agent is contact the carrier the insurance and ask them to do what’s commonly referred to as a “re-score”. This is when the insurance company can re-run the person’s credit (soft inquiry) to see if there is any positive bearing on the rate.

This isn’t something that the insurance company is going to let the agency do every single year, so it’s not worth even asking unless there has been a significant change in your credit score, and only you as the customer would know if that was the case.

If you’d like to get a better handle on your credit rating, it could be helpful to setup credit monitoring. We hope this was helpful! As always, leave us comment below if you have any questions.

Why do my auto insurance rates keep going up even though my car is getting older?  At Oklahoma Insurance Group, many of our clients ask this question so I would like to address it from a couple of angles.

First things first, even though it’s called car/auto insurance, it covers more than just your car. It should technically be called “auto-owners” insurance, similarly to how home insurance is actually called “home owners insurance”.

It’s important to understand that there are a lot of variables that go into insurance premiums, and with auto insurance, it’s no different.

The insurance company is much more concerned with you crashing into someone and causing them (or yourself) bodily harm, or death, than they are about your car. A car is a material possession which can be replaced.

A human life is not.

When is the last time you looked at your auto insurance policy?
If you look at it you’ll notice there are a lot of different coverages on your auto policy.

Bodily injury
Property damage
Un-insured motorist
Under-insured motorist
Medical Payments
Loss of Income
Funeral Expense
Loss of use
Rental Reimbursement

These are all things that you are covered for on your auto policy. How many of them have to do with your car?

None.

How many of them have a price next to them on your policy?

All of them.

Your car isn’t the only thing you’re being charged for on your policy
That’s because auto insurance covers far more important things than your car as mentioned above.

Let me re-phrase that: your car insurance rate isn’t just based on your car.

You’re not the only one…
It’s also important to understand that you are not the only person your insurance company insures. You are one fish in an ocean of other fish, sharks, and sea creatures, all who have different characteristics and risk profiles.

Insurance is all about spreading costs over a large number (risk pool) of people, which each person paying their fare share. That risk pool is constantly changing, and is impacted by a ton of different things, including the overall economic climate.

This means that you are sharing in the cost of millions of other people, many of whom may have poor loss history and/or credit.

That’s what insurance is though — sharing in the cost.

The next time your auto insurance rates go up, take a look at the big picture. Make sure you’re looking at ALL of the coverages, and corresponding rates.

Hope this helps!  If you would like to know more about Car Insurance be sure to visit our page dedicated to it.