Recognizing that many customers are driving their vehicles less as a result of shelter-in-place actions, Mercury plans to giveback 15% of monthly premiums for April and May 2020. This applies to all Mercury Private Passenger Automobile policy holders.

Customers will receive their Givebacks in the same manner their premiums were paid. As soon as we receive guidance and approval from the Department of Insurance, we expect to begin processing the payments. The Giveback Program will not impact agent commissions. 

Mercury recognizes we are in an unprecedented time and would like to reiterate our commitment and support to you and our shared customers. We appreciate the work you do and want to thank you for your continued partnership. If you have questions about these changes, please contact your Mercury Marketing Representative.


To view from the original PDF, go here

View source version here

Personal auto insurance customers will receive a 15% credit on April and May auto premiums, expanding the company’s COVID-19 relief efforts

NEW YORK–(BUSINESS WIRE)– The Travelers Companies, Inc. (NYSE: TRV) today announced it is giving U.S. personal auto insurance customers a 15% credit on their April and May premiums through its new Stay-at-Home Auto Premium Credit Program. The company will automatically credit customers’ accounts, providing them with prompt and much needed relief during this time. Travelers will continue to assess the program as more information comes to light about the impact of the COVID-19 crisis on the driving environment and auto claims.

“Our customers are doing their part to stay at home and help stop the spread of COVID-19,” said Alan Schnitzer, Chairman and Chief Executive Officer of Travelers. “Our new program recognizes their contribution to the effort we all need to make to protect our health and safety and the resulting decrease in miles driven and auto claims. We are committed to standing with our customers, agents and brokers, and this is one more step we’re taking to help ease some of the financial burden many are experiencing.”

The company is working with regulators to obtain all the necessary approvals.

Separately, Travelers continues to provide auto coverage for customers across the country whose job responsibilities now include using their personal vehicles to make food, grocery, pharmacy and medical supply deliveries.

The Stay-at-Home Auto Premium Credit Program adds to the company’s COVID-19 response initiatives. Among other things, Travelers is offering billing relief to customers, is accelerating more than $100 million in commission payments to eligible agents and brokers and has pledged $5 million to assist families and communities affected by the COVID-19 pandemic across North America, the United Kingdom and the Republic of Ireland. The company also continues to work with individuals experiencing financial hardships to offer solutions based on their unique circumstances.


To learn more about the company’s response to COVID-19, please visit its dedicated webpage on

To view from the original PDF, go here


Source: The Travelers Companies, Inc.

Business owners are facing a lot of stress and uncertainty right now. That’s why we want to provide upfront, transparent information to help you navigate these unforeseen days. If you need further assistance, we’re here to help. Simply log into My Account at or call us at 866-467-8730.

Premium Billing

We understand the financial difficulty COVID-19 has caused for many. For business insurance customers, we will not be assessing late fees for premiums and will be suspending cancellations for non-payment until May 1, 2020. We will continue to evaluate these policies based on the circumstances that develop in the upcoming weeks. We will also continue to comply with any directives issued by state departments of insurance on billing issues.

Premium Audit

We understand administrative tasks may not be a top priority right now. If you’re struggling to submit payroll reports or finish your final premium audits, we are here to help. We’re committed to being flexible with respect to the completion of final audits, non-compliance notices and final premium audit payments, our team will do their best to work with you to understand all your available options.

Lastly, we understand many of you will have changes to your operations and exposures due to COVID-19. If this is true in your case, please contact us so that we can work with you to accommodate these temporary changes in your business operations.

There are more helpful resources at

At Safeco, the well-being of our customers, independent agents, and employees is always our top priority. We’re actively monitoring the situation and taking steps to keep employees and customers healthy and to minimize disruptions to our customers.

Payment Flexibility Options

We have empowered our employees to work with each individual customer to provide the personalized support you need. For customers who are negatively impacted by corona virus, we are extending payment dates and waiving fees. Please contact us at 1-800-332-3226 if we can be of assistance.

We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, we’re committed to making sure that you have the protection and support you need.

Impact On Coverage And Payments

During this unprecedented time, we know you may be experiencing stress and financial hardship. With that in mind, here are some options that might make things a little easier:

Coverage Assistance

We don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020.

Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.

Billing Leniency

If you’ve already requested billing leniency, please be patient with us. Our systems haven’t caught up quite yet, so you’ll continue to receive bills and your Payment Schedule may not reflect your request.

In the meantime, we strongly encourage you to make a payment if you’re able to. Automatic payments will continue to go through unless you tell us to stop them.

After May 15th, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage payments moving forward.

Getting In Touch

Your safety is always our top priority, and we’re here to help:

  • You can easily manage your policy online or on the Progressive app. And, our phone lines are always open at 1-800-PROGRESSIVE—just know that call wait times may be longer than usual.
  • You can also report or check on the status of a claim online, through the Progressive app, or by calling 1-800-PROGRESSIVE. To protect your health and safety, as well as ours, we’ll be limiting in-person claims interactions as much as possible.

This is a situation that none of us have been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us.

We wish you and your loved ones well, and we thank you for being a Progressive customer.

Coronavirus COVID-19 has created a lot of uncertainty throughout the world, but we want to assure all of our customers that we’re doing everything possible to ensure you continue to receive the excellent service for which Mercury is known. Wait times might be a little longer than normal, but be assured that we will be here when you need us.

File a claim

You can report a claim 24/7. Just call our claims hotline at (800) 503-3724.

Give us a call

Do you have questions? We have answers. Give us a call at (800) 503-3724. We also understand this situation impacts everyone differently, and we recognize it can put a financial strain on some of our customers. Mercury is here to help, so if you are facing financial difficulties as a result of the Coronavirus outbreak, please give us a call to discuss how we might be of assistance.

We’re here to help! If you have been financially impacted by the coronavirus (COVID-19), The Main Street America Group is accepting 60-day payment extension requests until April 30, 2020. This means, if requested and approved, premium payments currently due will be suspended for up to 60 days.

Important Note: This deferment does not represent a period of free coverage. The payment and billing cycle will begin again at the end of the deferment period.

Insureds are required to pay the full amount due on their policies by the end of the policy term.  State mandates will take precedent and Main Street America will comply with those in lieu of this exception policy. 

To request a payment and billing suspension, please contact us at 1-866-803-7485

All of us at Liberty Mutual Insurance are here for you. Your safety and well-being are our primary concern. To support you during this difficult time, effective March 23, 2020, we introduced a nationwide 60-day billing leniency policy for our small commercial customers. Therefore, from March 23 through May 22, 2020, we will not cancel policies for nonpayment.

What you need to know

  • During the 60-day timeframe billing will continue, but policies will not go into a nonpayment status.
  • We will not apply late fees.
  • We will waive all return fees for insufficient funds.

No action is needed on your part. This has automatically gone into effect starting March 23, 2020.

If your household was directly affected by the novel coronavirus (COVID-19) and you are unable to pay your bill, we may be able to assist you. Foremost is extending a grace period for late payments until at least May 1, 2020. If your payment is late during this time, we will send you a reminder bill with an extended due date (rather than a cancellation notice for non-payment). This process will happen automatically; there is no need for you to call us to request an extension.

All other billing remains unchanged, with bills going out with their regular due dates. Foremost will continue to monitor this situation and will update you as we make any additional changes to help you maintain your insurance coverage.

If you have any billing questions, please call Foremost at 1-800-532-4221.

As a protection company, Encompass is working to keep our customers and communities safe and healthy as we change our routines to slow the spread of COVID-19. We are committed to making sure you have the support you need during these challenging times.

  • Log in to MyEncompass to access your policies.
  • Your Encompass agent and the office staff are available by phone or email during business hours; however, some agencies may close temporarily as they adhere to local, state and federal guidelines.

Looking For Payment Relief?

  • Customers facing financial challenges can now request a special payment plan that allows auto and property insurance premium payment to be delayed without penalty. Please contact 1-800-262-9262 for more information. With social distancing, there may be fewer team members available to answer calls and hold times may be longer than normal.

Other Important Information:

  • Encompass will automatically cover customers who use their personal vehicles to deliver food, medicine and other goods for a commercial purpose during their COVID-19 state of emergency period. Standard personal auto policies typically exclude such coverage. This additional protection will be added to policies in all states and will be in effect while a COVID-19 emergency order is in place in your state. No action is required on your part.