My Safeco Auto Refund


Hello Russell,

Your Personal Auto Customer Relief Refund of $107.00 is currently being processed. A check has been mailed to you and should arrive in 7-10 business days.

The easiest way to view your refund once posted and update your future billing preferences is through the Safeco app.

What is the Personal Auto Customer Relief Refund?

  • As a personal auto insurance customer, you are receiving a 15% refund on two months of your auto premium, based on your premium amount as of April 7, 2020.
  • Through this program we’ll return approximately $250 million to our customers.

For the latest information on how we’re helping our customers, visit

State(s) affected: All

Product(s) Auto, Classic Car, Condo, Earthquake, Home warranty, Homeowners, Landlord Protection, Motorcycle-Off-Road, Pet Insurance, RV, Renters, Umbrella, Watercraft
We at Liberty Mutual and Safeco Insurance are here for you and your customers. Effective March 23, 2020 we introduced a countrywide 60-day billing leniency policy for Safeco personal lines and Liberty Mutual small commercial customers which has now been extended through June 15. This means that from March 23 through June 15, 2020, we are holding all non-pay cancellations.

What you need to know

  • During this timeframe billing will continue, but policies will not go into a non-pay status.
  • Electronic Funds Transfer (EFT), Recurring Credit Card (RCC) and Payroll Deduct customers will be billed as normal. If customers change to direct bill for any reason, they’ll follow the standard direct bill processes.
  • Late fees will not be applied.
  • All return fees for insufficient funds will be waived.

Please continue to check our COVID-19 agent resource page on Safeco Now® for additional information.

To view this from the source, go here

In today’s post I wanted to show you a copy of what you should have received or will be receiving from your insurance company on your two month refund for auto insurance.

Here is my personal email from Progressive, I still haven’t received anything from Safeco but they are rolling out slowly due to the amount of people so I will post as soon as I get it. Then I checked and the credit card I used to pay my bill was refunded the next day after this email.


Dear Russ,

As part of our Apron Relief Program, we issued you a premium credit for Policy #xxxxxxxxx on 05/14/2020.

Your credit amount

This amount represents a 20% credit of your premium for the month of April. If you keep your personal auto policy active through the end of May, you’ll have another premium credit coming your way—that credit will be issued sometime in June. Check out our premium credit FAQs for more info.

The Progressive app is the best way to stay up to date on all your policy details, including your premium credit. You’ll see your credit listed in your billing history, but here’s a preview of how we applied it:

  • Credits will first be applied to any past due balances. If you don’t have any, then the credit will be applied to your next bill. Or, in the case that your renewal is in process, then your credit will be applied to your renewal payment.
  • If you’ve already paid in full, we’ll return the credit amount to you directly. If your most recent payment came from a personal credit card or bank account, we’ll return your credit to that same card or account. If you used a different payment method (like PayPal or Apple Pay), we’ll send you a check.
  • If you’ve canceled your policy, then we’ll mail you a check in the amount of your credit.

This premium credit is just one of the ways we’re giving back during this difficult time—learn more about the Apron Relief Program on our website.

Stay safe, and thanks for choosing Progressive.

Inside This Month’s Driver’s Seat, The Most Costly Mistake Parents Make Officer Poer’s Teen Driver Safety Article:  The Dangers of Summertime Driving


In last month’s issue, I covered Mistake Number Two, Lowering Liability Limits to Save Money.

Today I’m going to tell you about the most costly mistake parents make. Using an insurance company employee as an agent– Don’t trust your hard-earned dollars with someone that works directly for one insurance company. This agent isn’t in a position to be impartial about your protection or saving you money. Their loyalty is with the company they represent.

You need an agent that will help you find ways to save money- even if it means splitting up your coverage with multiple companies. A company employee can’t do that. They only have one insurance company and one option to offer.

The only insurance agent that can truly look out for your best interests is an independent agent. An independent agent works for you and will go to bat for you- especially when you have a claim.

Insurance is a very technical business. Policies, coverage, endorsements, exclusions. I’ve studied the details: auto insurance companies with the best rates, the most discounts and the best claims service.

If you want an agent that understands the insurance needs of families with teen drivers, works for YOU- not an insurance company and will work diligently to deliver you the best protection at the lowest cost, call my office for an instant quote on your coverage.

The Dangers of Summertime Driving

According to the National Highway Traffic Safety Administration (NHTSA) the time between Memorial Day and Labor Day is the deadliest for drivers 15-20 years of age. The Insurance Institute of Highway Safety (IIHS) informs us that the highest number of fatal car accidents (regardless of age) occurs in July, with August and June being second and third respectively.

There are a number of factors that contribute to the summer months being the most dangerous. Some that we really can’t control are:

  1. Roads are more congested due to vacation travelers
  2. Vacation drivers are more dangerous due to being unfamiliar with the area and being distracted
  3. More road construction occurs in the summer
  4. More bicycles and motorcycles are on the road
  5. More tire blowouts due to heat and improper maintenance

But one of the primary reasons summer is more dangerous for all of us is there are more teen drivers on the road. More teen drivers equate to more drivers with a lack of experience and judgment, who have proven themselves as a group to cause more accidents, as well as more costly accidents, than any other group of drivers.

That means parents need to be especially vigilant in communicating and enforcing their expectations and rules related to their teen’s driving habits.

Here is a summary of the riskiest behavior and some recommendations; you must decide how to handle these issues with your teen.

Don’t let your teen drive when he is tired. Driving when drowsy is just as dangerous as driving when drunk. Driving at night is also riskier, so the NHTSA recommends a 10:00 pm curfew.

The risk of a deadly accident double when there is at least one male passenger in the car.  How many passengers ride with your teen? The NHTSA recommends no more than one passenger; you may think that’s one too many.

By now everyone knows the dangers of distractions, especially as they relate to cell phones.  What behavior are you modeling for your teen and what consequences have you established for using a cell phone or texting while driving? There are devices you can install in your teen’s car that can disable his cell phone except for emergency calls to or from you.

Many fatalities and serious injuries could be avoided if drivers and passengers would only use their seat belts. Are you exhibiting the right behavior and does your teen understand the consequences of not using a seat belt?

Speeding is one of the most common factors in an accident. Here again, there are devices you can install in his car to notify you when a certain speed is exceeded. Only you can decide how much monitoring is appropriate for your teen. At a minimum establish consequences for speeding that will be a deterrent.

Make sure your teen understands that absolutely no alcohol or other drugs that could impair his abilities are to be taken while driving.

Prepare your teen for the increased road hazards related to summertime driving; talk to him about slowing down in construction zones, yielding the right of way (even when he’s right) to bicycles and motorcycles because they are more vulnerable to injury. Train your teen to check the air pressure in his tires and adjust as needed.

Remember driving is always a privilege that you are giving your teen. You have the power to withhold this privilege when he demonstrates he does not deserve it. Prepare your teen for this great responsibility.


Mercury Premium Giveback and COVID-19 Updates


We are pleased to announce that part one of the Mercury Premium Giveback program will be processed the week of May 11th.

  • California – the Giveback for period one covers the timeframe from March 19, 2020 through April 30, 2020.
  • New York – the Giveback for period one is from May 1, 2020 to May 30, 2020.
  • All other states – the Giveback for period one is from April 1, 2020 through April 30, 2020.

Please visit Mercury’s COVID-19 webpage and FAQ’s document (below) to answer any questions you or your customers may have regarding the Mercury Premium Giveback program.

A follow-up communication will be sent next month when part two of the Mercury Premium Giveback credits and checks are being processed.

Mercury Billing Accommodation Notifications to Agents

In addition to giving back a portion of monthly premiums for two months, Mercury has been helping insureds suffering from financial hardship by deferring payments up to 60 days and making other billing accommodations. Last week we created a process to notify agents by email anytime an accommodation was made for one of your customers.


Premium Giveback FAQ

COVID-19 Response Video

View source version here

From our Oklahoma Attorney General, Mike Hunter.

If you are getting fraudulent unemployment fraud claims (like I have been) please don’t just throw them away, you have to take
action to keep them from stealing benefits and raising your unemployment taxes.

Attention business owners. If you learn unemployment benefits have been fraudulently filed in your name or in association with
your business, you first need to stop the claim by contacting OESC’s fraud team at

Next, please submit the Unemployment Fraud Form on the OAG website to allow law enforcement investigation into the bogus claim.

Follow our Attorney General on FB and other media to keep up on info like this or simply like the OIG page and follow us
for info.

April 26, 2020

As previously announced, Mercury will be giving back 15% of monthly private passenger automobile (PPA) premiums for two months in light of the COVID-19 environment and we wanted to provide additional details about how these premiums will be given back to customers.

In addition, Mercury will be giving back 10% of monthly premiums to Business Auto customers for the months of April and May. Those premium give backs will follow the same process as described below.

The premium giveback period will begin on April 1, 2020. Customers with an outstanding balance on the current policy term will receive a credit in early May for the month of April, and a second credit in June for the month of May. Refunds will be provided to customers for the same periods whose policies have been paid in full. Customers who paid with a check or through EFT will receive a check in the mail and those who paid via credit card will receive a refund back to the card used to pay their premiums.

See below for a document you can send directly to customers to clarify the Premium Giveback program and other steps Mercury has taken to help customers. We ask that you email this document to all of your Mercury auto customers. This document is also available on Mercury’s corporate website at

Due to the ever-changing nature of this situation, Mercury’s response may continue to evolve, and we appreciate your patience and support. If you have any questions, please contact your Mercury Marketing Representative.


To view from the original PDF, go here

View source version here

We’re here to help customers with their changing business needs

The current pandemic is uncharted territory for all of us, but as questions arise, we’ll do our best to get the answers to help you and your customers.

With that in mind, we created a COVID-19 response page with the latest updates on coverage and payment options. You’ll also find helpful resources and information being developed by SCORE (a non-profit organization dedicated to helping small businesses with education and support) and the U.S. Small Business Administration.

Please feel free to share the link, and if you—or any of your Commercial customers—need assistance, call us anytime at 800-444-4487 and let us know how we can help.

Thank you for partnering with Progressive.


View source version here

To our valued agents and brokers:

All of us at Liberty Mutual Insurance are thinking of the people of Louisiana, Oklahoma and Texas following severe storms and multiple tornados. We’d like you to know that we’re ready to respond immediately and deliver on our promise to provide you and your clients peace of mind during what could be a very difficult time.

For clients in the impacted area(s), please share the following steps to help them start to recover:

We’re here for you
We’re ready to lend support and are committed to doing what’s right by being there for you and your clients when we’re needed most. In the meantime, we’ll continue to monitor conditions and provide additional updates as necessary.

Chris Lucas
VP, Business Insurance Property Claims
Liberty Mutual Insurance


View source version here.

Taking care of our customers, employees and agents is a top priority for Liberty Mutual Insurance. We recognize the uncertainty and financial challenges many of our mutual customers are facing due to COVID-19. To help Liberty Mutual small commercial customers, we have taken the following actions:

Liberty Mutual Businessowners Policy (BOP) Refund
Today, we’re announcing a 15% refund on two months of premium for all Businessowners policies, including those that are written as part of a specialty program.

Here’s what you can expect:

  • Small commercial customers will receive a 15% refund of two months of their annual BOP premium for policies in-force as April 1, 2020, pending regulatory approval.
  • The refunds will begin in the upcoming weeks and will be issued by check.
  • The payments will happen automatically. Customers do not need to call Liberty Mutual to receive the refund.

 Payment flexibility options

  • Late fee charges have been automatically stopped and cancellations due to non-payment have been temporarily paused for small commercial customers from March 23 through at least June 1, 2020.
  • We continue to work with individual customers to extend payment dates if needed and provide personalized support.

Other small business customer support

  • We are temporarily offering Hired and Non-Owned Auto coverage to our existing restaurant and other main street business policyholders to fill insurance gaps if they decide to add delivery to their service.
  • We are suspending non-renewals with policy effective dates of April 1 through July 31.