Extended to June 15: Billing leniency

State(s) affected: All

Product(s) Auto, Classic Car, Condo, Earthquake, Home warranty, Homeowners, Landlord Protection, Motorcycle-Off-Road, Pet Insurance, RV, Renters, Umbrella, Watercraft
We at Liberty Mutual and Safeco Insurance are here for you and your customers. Effective March 23, 2020 we introduced a countrywide 60-day billing leniency policy for Safeco personal lines and Liberty Mutual small commercial customers which has now been extended through June 15. This means that from March 23 through June 15, 2020, we are holding all non-pay cancellations.

What you need to know

  • During this timeframe billing will continue, but policies will not go into a non-pay status.
  • Electronic Funds Transfer (EFT), Recurring Credit Card (RCC) and Payroll Deduct customers will be billed as normal. If customers change to direct bill for any reason, they’ll follow the standard direct bill processes.
  • Late fees will not be applied.
  • All return fees for insufficient funds will be waived.

Please continue to check our COVID-19 agent resource page on Safeco Now® for additional information.

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