We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, we’re committed to making sure that you have the protection and support you need.
Impact On Coverage And Payments
During this unprecedented time, we know you may be experiencing stress and financial hardship. With that in mind, here are some options that might make things a little easier:
We don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020.
Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.
If you’ve already requested billing leniency, please be patient with us. Our systems haven’t caught up quite yet, so you’ll continue to receive bills and your Payment Schedule may not reflect your request.
In the meantime, we strongly encourage you to make a payment if you’re able to. Automatic payments will continue to go through unless you tell us to stop them.
After May 15th, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage payments moving forward.
Getting In Touch
Your safety is always our top priority, and we’re here to help:
- You can easily manage your policy online or on the Progressive app. And, our phone lines are always open at 1-800-PROGRESSIVE—just know that call wait times may be longer than usual.
- You can also report or check on the status of a claim online, through the Progressive app, or by calling 1-800-PROGRESSIVE. To protect your health and safety, as well as ours, we’ll be limiting in-person claims interactions as much as possible.
This is a situation that none of us have been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us.
We wish you and your loved ones well, and we thank you for being a Progressive customer.