April 26, 2020
As previously announced, Mercury will be giving back 15% of monthly private passenger automobile (PPA) premiums for two months in light of the COVID-19 environment and we wanted to provide additional details about how these premiums will be given back to customers.
In addition, Mercury will be giving back 10% of monthly premiums to Business Auto customers for the months of April and May. Those premium give backs will follow the same process as described below.
The premium giveback period will begin on April 1, 2020. Customers with an outstanding balance on the current policy term will receive a credit in early May for the month of April, and a second credit in June for the month of May. Refunds will be provided to customers for the same periods whose policies have been paid in full. Customers who paid with a check or through EFT will receive a check in the mail and those who paid via credit card will receive a refund back to the card used to pay their premiums.
See below for a document you can send directly to customers to clarify the Premium Giveback program and other steps Mercury has taken to help customers. We ask that you email this document to all of your Mercury auto customers. This document is also available on Mercury’s corporate website at www.mercuryinsurance.com.
Due to the ever-changing nature of this situation, Mercury’s response may continue to evolve, and we appreciate your patience and support. If you have any questions, please contact your Mercury Marketing Representative.
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